Nov 30, 2016 - Your device may have a faulty battery that is now covered by a free Apple repair program. Check Your iPhone 6s Serial Number for Eligibility. To determine the correct Replacement Battery Cartridge to purchase for your. The first two numbers in the serial number indicate the year that the UPS was.
Before you begin
- You can find these numbers in several places, including Settings, on the physical device, in iTunes, and on the original packaging.
- When you contact Apple for support, you can use the serial number or the IMEI/MEID number to identify your iOS device.
Find your serial number, IMEI/MEID, or ICCID
- Go to Settings > General > About.
- Look for your device's serial number. You might need to scroll down to find the IMEI/MEID, and ICCID.
- Want to paste this information into Apple registration or support forms? Touch and hold the number to copy.
Still haven't found the number that you need? See the following sections.
iPhone
On these devices, find the serial number in Settings and the IMEI/MEID on the SIM tray. If you need support but you can't view the Settings menu, you can use the IMEI/MEID instead of the serial number:
- iPhone XS
- iPhone XS Max
- iPhone X
- iPhone 8
- iPhone 8 Plus
- iPhone 7
- iPhone 7 Plus
- iPhone 6s
- iPhone 6s Plus
On these devices, find the serial number in Settings and the IMEI/MEID (the MEID is the first 14 digits of the IMEI) on the back. If you need support but you can't view the Settings menu, you can use the IMEI/MEID instead of the serial number:
- iPhone 6
- iPhone 6 Plus
- iPhone SE
- iPhone 5s
- iPhone 5c
- iPhone 5
On these devices, find the serial number and IMEI/MEID on the SIM tray:
- iPhone 3G
- iPhone 3GS
- iPhone 4 (GSM model)
- iPhone 4s
If you have an original iPhone, find the serial number and IMEI engraved on the back.
iPad and iPod touch
Find the serial number for your iPad Pro, iPad, or iPod touch on the back of the device. On an iPad (cellular model), you'll also find the IMEI. The MEID is the first 14 digits of the IMEI.
iTunes
You can also find your device's serial number in iTunes:
- Connect your iOS device to your computer.
- If iTunes doesn't launch automatically, open it.
- Locate your device. Click the Summary tab to see its information.
- For an iPhone, click Phone Number to find the IMEI/MEID and ICCID. For an iPad (cellular model), click Serial Number to find the CDN, IMEI/MEID, and ICCID.
If you'd like to paste this information into Apple registration or support forms, choose Edit > Copy Serial Number.
If you don't have your device
There are several places to check that might show your device's serial or IMEI/MEID number.
- Go to your Apple ID account page (appleid.apple.com) in a web browser on your computer.
- Sign in with the Apple ID that you use on the device that you need the serial or IMEI/MEID of.
- Scroll down to the section called Devices. To see a device's serial and IMEI/MEID number, select that device.
If you still need help, here's what to try next:
- Do you have a different iOS device with iOS 10.3 or later that's signed in to your Apple ID? On that device, tap Settings > [Your name]. Scroll down to see any devices signed in to your Apple ID. To view the serial and IMEI/MEID number, tap the device name.
- Do you still have your device's original package? Find the serial number and IMEI/MEID on the barcode:
- Still can't find the number that you need? Contact Apple Support by selecting your device from this list:
The throttling of iPhones with older batteries has been one big PR mess for Apple. In an attempt at damage control, the company has temporarily reduced its battery replacement fee from $79 to $29. However, if you own an iPhone 6s, you might want to hold off on paying that charge.
This whole fiasco can be traced back to 2015 when users began reporting that their iPhone 6s' were shutting down for no reason. I was personally affected by this problem and would find that mine would shut down as if the battery were drained, even when the indicator was showing 20 percent or more charge left. Upon restarting the phone with a charger connected, the power status would read even higher than when it powered down.
In November 2016, Cupertino finally admitted this was a problem. The company published a support page offering free battery replacements for devices manufactured between September and October 2015.
“Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.”
To minimize occurrences of the shutdown issue, iOS 10.2.1 included code that Apple claimed 'fixed the problem' according to BGR. However, Apple failed to mention the solution involved slowing down the phone as the battery aged. The outrage from customers forced Apple to introduce a new $29 battery replacement program which applies to all iPhones from the 6 to the X.
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However, as of today, the free replacement support page and serial number checker is still active. If you own an iPhone 6s, you should enter your serial number to see if your phone is eligible for a free replacement before paying the $29 fee.
“If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.”
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When I called to set up an appointment to have my battery replaced, an Apple representative almost tried putting me into the $29 program. After a bit of an argument about what I was trying to redeem, she realized I was talking about an entirely different service issue. That said, be sure when you speak to Apple that they know you are talking about the free battery replacement for the iPhone 6s due to unexpected shutdowns.
It is unclear how long Apple is going to keep the free replacement program going. The $29 replacements were set to begin at the end of January but reports now claim the program is already active. If you want a free battery, now is the time to check to see if your 6s qualifies.
Also, if you have an iPhone 6s and already paid to replace the battery, check your serial number. You could be owed a refund as per the Apple support page.